1. Go to the Register page and choose Buy.
2. Fill in your name, email address, phone number, and a password.
3. Submit the form and verify your email address using the link we send you.
4. You’re ready to start shopping right away.

Buyers don’t need to complete identity verification — that’s only required for vendors and personal sellers.

1. Browse the Shop page, or use the categories menu to narrow things down.
2. Use the Filters button to narrow results by price, condition, or seller type (Vendor or Personal Seller).
3. Use the Categories button for a full list of subcategories to jump straight to what you’re after.
4. Open any product to see full photos, the description, condition, price, and the seller’s shipping coverage for your location.

1. Add the item(s) you want to your cart.
2. At checkout, enter (or select) your delivery address.
3. Review the shipping fee — this is set by the seller based on your delivery location, and shown before you pay.
4. Complete payment securely through our payment processor.
5. You’ll land on an order confirmation page, and receive a confirmation email with your order details.

An order can include items from more than one seller at once — if it does, each seller’s items are tracked and can be disputed independently of one another.

1. Open Orders from your dashboard menu to see everything you’ve bought.
2. Tap any status card at the top (e.g. Processing, Shipped, Delivered) to quickly filter your order list.
3. Open an order to see its full details, including delivery address and price breakdown.
4. Once the seller marks it shipped, you’ll see the courier name and a tracking code or link, if they’ve provided one.

Okmall protects every order with a couple of built-in safety windows:

That window between delivery and completion is your chance to check that everything arrived as expected before the order is finalised.

If your order arrives damaged, isn’t what you ordered, or doesn’t arrive at all, you can raise a dispute directly from that order — within 24 hours of it being marked delivered.

1. Open the order from Orders and select Raise a Dispute.
2. Select the affected item(s), if your order has more than one.
3. Choose the reason that best matches the issue, and describe what went wrong.
4. Attach photos of the item as received — this is the most useful evidence you can provide.
5. Submit your dispute. The seller is notified immediately and has 48 hours to respond. If they don’t, it’s automatically escalated to our team.

1. From an order’s detail view, open the chat to message the seller directly about that order.
2. Use this to ask about delivery, confirm details, or raise a concern before it becomes a dispute.

Each conversation is tied to a specific order and closes automatically once that order is completed or cancelled.

1. Visit any seller’s store page and tap the Follow button.
2. You’ll be notified when that seller lists new products.
3. You can turn notifications for a specific seller on or off at any time, or unfollow them entirely.

1. Open Account Settings from your dashboard menu to update your name, email, phone number, or password.
2. Manage your saved delivery address so checkout is quicker next time.

If you get stuck anywhere along the way, our team is happy to help.