Okmall has two ways to sell, depending on what fits you best:

Both give you access to the same core seller tools — product listings, order management, shipping settings, disputes, and withdrawals.

1. Go to the Register page and choose Sell.
2. Choose whether you’re registering as a Vendor or a Personal Seller.
3. Fill in your details — name, email address, phone number, and a password. Vendors will also provide a store name.
4. Submit the form and verify your email address using the link we send you.
5. Once verified, you’ll be taken straight to your seller dashboard.

Before you can withdraw any earnings, you’ll need to complete identity verification. This is a one-time process.

1. Open Identity Verification from your dashboard menu.
2. Upload a clear photo of a government-issued ID (e.g. National ID, driver’s licence, international passport, or voter’s card).
3. Enter your full residential address.
4. Take a live selfie using your camera — this must be taken in the moment, not uploaded from your gallery, to confirm it’s really you.
5. If you’re a registered business, you can optionally add your CAC registration certificate.
6. Submit for review. You’ll see your verification status (Pending, Verified, or Rejected) right on your dashboard.

1. Open Store Settings from your dashboard menu.
2. Upload a store logo — this appears on your storefront and next to your products.
3. Add a WhatsApp number if you’d like buyers to have an extra way to reach you.
4. Review and update your store details any time — changes apply immediately.

You can visit My Store at any time to see exactly what buyers see when they view your storefront.

Every seller sets their own delivery coverage and rates. Open Shipping from your dashboard menu to configure:

1. Within your city — the delivery rate for buyers in the same city as you.
2. Within your state — the rate for buyers elsewhere in your state.
3. Other states — a rate for every other state in Nigeria, or mark specific states as Do Not Sell if you can’t deliver there.

Every rate field starts pre-filled with Okmall’s platform default rate, and is fully editable — adjust any figure to whatever you’d like to charge. You can also turn on “Sell only within my city” if you’d prefer not to ship outside your own city at all.

1. Open Add Product from your dashboard menu.
2. Add clear photos of the item — good photos are the biggest factor in whether a buyer trusts your listing.
3. Fill in the product name, description, category and subcategory, and the item’s grade/condition.
4. Set your price. If you’d like to offer a discount, add a Discounted Price lower than your regular price — it will display as the item’s sale price.
5. Publish the listing. It will appear in your store and across the marketplace right away.

1. Open Orders from your dashboard menu to see every order that includes your products.
2. Tap any of the status cards at the top (e.g. Processing, Shipped, Delivered) to quickly filter your order list.
3. Open an order to view its details, and update its status as you fulfil it — from Processing, to Shipped, to Delivered.
4. When marking an order as shipped, add the courier name, a tracking code, and a tracking link if you have one, so the buyer can follow their delivery.

Once an order is marked delivered, the buyer has a protection window to confirm everything is as expected before it’s finalised. If they don’t raise any concern within that window, the order completes automatically.

1. From an order’s detail view, open the chat to message the customer directly about that specific order.
2. Use this to answer questions, confirm delivery details, or update the buyer on their order.

Each conversation is tied to a specific order and closes automatically once that order is completed or cancelled.

If a buyer raises a dispute about one of your orders, you’ll be notified immediately. Open Disputes from your dashboard menu to respond.

1. Review the buyer’s reason and any evidence they’ve submitted.
2. Write your response, explaining your side clearly.
3. Attach photo evidence of your own if it helps support your case (up to 4 photos).
4. Submit your response — or, if you’d rather have our team make the call directly, choose Skip — Send Straight to Admin.

A payout for an order under dispute is held until the dispute is resolved.

Open Earnings from your dashboard menu to see a breakdown of where your money stands:

1. Available — earnings ready to withdraw right now.
2. Escrow — earnings from orders still within the buyer’s protection window.
3. In Progress — earnings from orders that haven’t been delivered yet.
4. On Hold — earnings from orders currently under an open dispute.

Shipping fees you’ve earned are tracked separately from your product earnings, and are paid out together with them in the same withdrawal.

1. Open Withdrawals from your dashboard menu.
2. Add your bank account details — this is required before your first withdrawal, alongside completed identity verification.
3. Enter the amount you’d like to withdraw from your available balance and confirm.
4. Track the status of your withdrawal request right from the same page.

The minimum withdrawal amount is currently ₦5,000.

If you get stuck anywhere along the way, our team is happy to help.